Service & Warranty
We have four fully qualified service technicians that have been trained at the home of Golf Cars, the EZGO factory in Augusta, Georgia. With two mobile service vans, we can repair any fault or damage on site with ease. Our 20-plus years of experience in the New Zealand market means no job is too big or too small for our service professionals.
By purchasing an EZGO vehicle, you're not only getting the world’s leading electric vehicle, but also New Zealand’s best electric vehicle comprehensive warranty.
EZGO LIMITED WARRANTY. TERMS AND CONDITIONS. NEW ZEALAND.
1: The following warranty terms and conditions only apply to EZGO vehicles purchased (and paid for in full) from Golf Imports Ltd.
2: Golf Imports provides that any EZGO vehicle purchased from Golf Imports shall be free from defects in material or workmanship under normal use and service. This limited warranty with respect only to parts is extended to the original retail purchaser for defects reported to Golf Imports no later than the stated warranty period. The warranty period shall commence on the invoice date of the original vehicle purchase OR on the date at which the vehicle is placed as requested by the purchaser, whichever comes first.
3: EXCLUSIONS: Specifically excluded from this limited Warranty are: ~Normal tyre wear. ~Labour, collection, freight, mileage or delivery costs. ~Damage to a vehicle or part resulting from inadequate maintenance, neglect, abuse, accident or collision. ~Damage resulting from installation or use of parts or accessories not approved by Golf Imports, including but not limited to subsequent failures of the vehicle or other parts due to the installation and/or use of parts and accessories not approved by Golf Imports. ~Warranty repairs made by any other person that is NOT employed or authorized by Golf Imports. ~Damage or loss resulting from acts of nature including but not limited to lightning strikes, vandalism, theft, war or any other events over which Golf Imports has no control.
4: REMEDY: The purchasers sole and exclusive remedy under this limited warranty in the event of a defect in material or workmanship of vehicle, any part or component during the warranty period is that Golf Imports will, at its sole option, repair or replace any defective parts. If Golf Imports elects to repair or replace a defective part, Golf Imports may at its discretion provide a factory reconditioned part or new component. This exclusive remedy will not be deemed to have failed of its essential purpose so long as Golf Imports has made reasonable efforts to repair or replace the defective parts.
5: LIABILITY LIMITATIONS: In no case shall Golf Imports be liable for indirect, incidental, special, punitive or consequential damages, including but not limited to death, personal injury or property damage arising from or related to any alleged failure in a vehicle or battery charger, or any damage or loss to the purchaser or any third party for lost time, inconvenience or any economic loss, whether or not Golf Imports was apprised of the forseeability of such damage or losses.
6: VOIDING OF WARRANTY: This warranty will be void for any of the following reasons: ~ False information given to Golf Imports regarding repair or warranty. ~Lack of routine maintenance. ~Incorrect rotation of fleet of carts ~Loose or corroded battery terminals. ~Over filling or under filling of battery water levels ~Neglecting or abuse or otherwise not used in the manner intended. ~Any non EZGO or unauthorized parts being used or install on the cart. ~Warranty repairs made by any other person that is NOT employed or authorized by Golf Imports.
7: TERM: The limited Warranty term for all EZGO vehicles and parts is as follows: ~RXV golf carts 4 years or 1200 rounds of golf (whichever comes first) ~RXV utilities, people movers - 2 years ~ECO Range carts 2 years ~USED carts As agreed on Golf Imports invoice ~PARTS (New) 12 months from purchase date ~PARTS (Used or reconditioned) 3 months from purchase date
8: LIMITED BATTERY WARRANTY: Golf Imports warrants all batteries in EZGO vehicles that are operated and maintained correctly as per the EZGO owners manual. If a battery or battery pack is deemed to fail during the warranty period the following prorated warranty applies: ~RXV golf carts as follows: During the 4 year warranty term the purchaser will be discounted the following percentage for a full new battery replacement pack at standard recommended retail as follows: YEAR 1 = 100% discount YEAR 2 = 50% discount YEAR 3 = 30% discount YEAR 4 = 20 % discount This excludes, battery leads, installation and labour costs. ~RXV utilities, people movers or ECO range carts as follows: During the 2 year warranty term the purchaser will be discounted the following percentage for a full new battery replacement pack at standard recommended retail as follows: YEAR 1 = 75% discount YEAR 2 = 20% discount. For further information please contact Golf Imports on 09 298 2345 or firstname.lastname@example.org
RXV Golf Cars 4 year full warranty, full cover.
Utility Cars 2 year full warranty, full cover.